BENEFIT OF RPA IN BUSINESS OUTCOME

Robotic process automation gives you software technology – ‘bots’ – that you teach to perform business processes. It’s all about using these ‘bots’ to manage low-value, repetitive jobs. By handing these tasks to a team of bots, you’ll see results faster, save costs and allow your staff to focus their time on more valuable operations. With RPA, we can create individual software bots to execute complex processes. RPA bots can interact with any of your systems and applications just like a person would. But unlike people, RPA bots can work faster, without breaks and with greater accuracy. This isn’t some obscure, niche technology either. McKinsey reports that 45% of employees’ time could be freed through current automation technology.

In a nutshell, RPA works by providing bots to emulate human actions to complete a task or set of tasks. RPA can capture data, key in information, navigate systems and perform tasks in the same user interface (UI) your employees use. It’s also able to respond to input and communicate between systems. The most ideal candidates for automation tend to be those with repeatable, high-volume processes driven by business rules.

Software bots work exceptionally quickly, especially compared to humans performing the same task. They drastically cut down processing time; a task that would take humans hours to complete can now be achieved in just minutes. Unlike a person rushing a task, this speed comes at no risk to the quality of the output.

RPA of course has upfront charges and ongoing maintenance costs. Still, bots are far more productive and less expensive than the equivalent number of human workers required for the same results. Any time an RPA bot performs a task, it will be completed faster and more accurately than when performed by a person. This results in significant business savings and frees your people to perform other tasks.

RPA removes the burdens of monotonous jobs like data entry and invoice processing. Implementing back-end system automation simplifies workflows, liberating your employees traditionally tasked with these activities. These workers can now dedicate time to more challenging, creative and ultimately stimulating work. Certain points in any customer experience journey will benefit from the ‘human touch’. But for other areas, For instance, with robots working alongside employees, customers can expect quicker response times.  By taking care of laborious tasks, RPA gives your human customer service agents the time to manage more complex customer issues. They can focus on providing excellent personal responses for better customer satisfaction.

RPA has the potential to transform the way companies do business and how work is done. Even the simplest of RPA bots can perform lower-value, repetitive work such as data entry, file and folder administration, filling out forms, routine analysis and creating standardized reports. By adding more advanced technology such as AI, OCR or IDP, you may find robots able to perform cognitive processes like conversing with customers, interpreting structured data and text, and even making complex decisions by employing advanced machine learning techniques.

RPA can be adopted in wider intelligent process automation projects, or by itself, to streamline individual manual tasks and transform your digital systems. For many organizations, RPA is the first step in their automation journey.

RPA can unlock further value for your business when used with other powerful digital solutions. For example, you could combine RPA and AI to create intelligent automation or hyper automation. You would be giving your bots the potential to tackle far more complex tasks. With the right AI, bots could handle cognitive processes like speech comprehension and responsive communication. Adding natural language processing (NLP) will help you achieve end-to-end automations for considerably more processes.

RPA may also have to find its place alongside ‘heavy-weight’ automation projects like back-end system automation or traditional automation. However, much of the beauty of RPA lies in its simplicity. Unlike traditional automation, it requires little or no infrastructure change. It generally offers seamless integration with enterprise applications, working on the existing UI and using the features of current systems.